FAQ

Below FAQ's are some common concerns and questions of our customers.

If you have other questions or suggestions please send it to support@shopitsluxcheri.com

How long does shipping take?

With ground shipping most items take 3-7 business days from purchase date to receive unless stated otherwise in their description. International orders may also take longer. For more information please refer to our shipping policy.

How do I track my order?

Once your order has been shipped you will be provided with tracking information for location details regarding your package.

How do I return or exchange my order?

Absolutely no returns but you are eligible for exchanges if items are returned within the 3 day window frame from the initial date your package was received. The size you wish to exchange has to also be available. If the desired item size is unavailable, you will be granted store credit.

Please note that the cost of shipping returns are paid for by the customer. Also, be sure to review which items are available for exchange located in our RETURN & EXCHANGE policy.

All packages can be mailed back to P.O BOX

Do you have a physical location?

We are currently only available via online.

What happens to the information we collect?

Personal Information: We collect and store information that you provide to Itsluxcheri LLC or our Customer Service Department. When you sign-up for the Newsletter, open an account, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the Newsletter your email will be removed from our system. Anonymous Information Through your use of our Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit Itsluxcheri.com. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online experience possible. USE OF COOKIES Like many websites, we use "cookies", files stored on your computer's hard drive by your browser, to identify you to optimize your online experience. For example, we use cookies to identify the preferred gender landing page you chose upon your first visit the site and to hold items in your shopping cart when you the site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend having your cookies enabled to insure the best experience. USE OF ANONYMOUS INFORMATION We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make al luxe couture better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.